Overcoming many of the service delivery barriers caused by traditional global support offerings

How Intact Integrated Services is building a next generation global support capability by developing a fully-accredited partner eco-system made up of best-of-breed local partners across key international markets.

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Leveraging standards and ITIL-based processes for increased differentiation

Why independent certification in key areas such as quality, information security and IT service management should no longer be confined to larger companies, and is particularly applicable for channel organisations developing complex solutions for their customers.

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Helping customer-facing organisations respond to changing business requirements

How Unified Communications enabled solutions can support businesses in building a more consistent customer contact approach.

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