Intact’s Service Delivery Management provides organisations with an integrated approach that concentrates on end-to-end services lifecycle management. Our SDM capability offers a comprehensive portfolio of service support and management functions to help optimise service delivery.
Solutions start from a Copper service aimed at smaller UK-based businesses that require more structured SDM, and range through to Gold+ and Platinum Service offerings that feature dedicated Service Desks, a single point of contact, on-site engagement and end-to-end project engagement.
Our goal is to help our customers and partners to optimise their service engagements, providing them with an optimised SDM approach that monitors SLA performance.
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