SINGAPORE and LONDON – Intact Integrated Services, the partner-focused independent provider of international project, support and managed services solutions to the ICT industry, has strengthened its global support capabilities with the extension of its INcontact Service Desk operation to Singapore and the wider Asia-Pacific region.
Intact’s INcontact Service Desk provides comprehensive 24x7x52 support for a range of core Cisco and multi-vendor IP and Unified Communications solutions, and the new Singapore Service Desk extends the global coverage already offered by the company’s existing Berlin-based best practice service desk facility. The new Singapore-based Service Desk will offer in-depth coverage for Intact’s growing number of major Service Provider and Integrator customers across the Asia-Pacific region, as well as a ‘white label’ service support infrastructure for Cisco channel partners.
“There aren’t any shortcuts or quick fixes when it comes to delivering complex enterprise UC and IP projects, and that can prove a real challenge for service providers, systems integrators and the broader channel community – particularly when projects involve multiple technologies or are spread across a number of different countries or regions,” commented Intact Integrated Services Group’s Chief Executive Officer, Bob Dalton. “Having a specialist service desk on call 24×7 can make a real difference for our channel customers, effectively de-risking project complexity by providing round-the-clock access to in-depth – technical support capabilities.
“Extending our INcontact technical service desk to Singapore makes excellent sense for Intact as our Asia-Pacific operations have grown quickly, with systems integrators, telcos and other service providers all responding positively to our proven ability to support their large-scale customer network transformation and support projects,” added Bob. “Services such as INcontact are ideally placed to support the needs of our specialist service provider customers across the region, providing them with the skills to help differentiate their own support and service offerings in an increasingly competitive marketplace.”
Intact’s new Singapore-based INcontact resource also takes full advantage of the multi-vendor core IPT and UC technologies the company supports, to provide service organisations across the Asia-Pacific region with access to the full range of Intact skills and resources – regardless of location. The INcontact technical service desk offers a full range of Managed Service capabilities, including a single point of contact for service enquiries, real-time proactive incident management, remote monitoring of multi-vendor networks, operating systems and applications skills, call handling and problem management, escalation services as well as comprehensive configuration, capacity, change and security management.
Intact now has offices in the UK, Germany, US and Singapore and together with its INcontact technical support desk and INspan service partner network, the company now operates in and can support complex operations worldwide, making Intact an ideal partner to help deliver on international projects.
About Intact Integrated Services
Intact Integrated Services operates across Europe, Asia Pacific and the Americas as an independent provider of project, support and managed services solutions to the ICT industry. The company is an exclusively partner-focused organisation, providing lifecycle service offerings and project management support to Cisco partners, systems integrators, telcos and service providers. Intact functions as an independent subsidiary of Datatec Ltd, the major JSE/LSE international ICT Group.
Intact’s service capability covers LAN/WAN infrastructures, IP communications, wireless and security to a wide range of server-based computing and application skills including data centre design and deployment, virtualisation, cloud and storage solutions, as well as application development and support. The company operates a best-of-breed services ecosystem through its INspan global support network. Intact’s services are backed by a 24x7x52 Managed Service Centre in Europe, delivering both support and managed services to a wide range of clients.
For more information, please contact:
Maya Patel
Intact Integrated Services
Tel: 01344 756647
maya.patel@Intact-is.com
Cheryl Billson
PR for Intact Integrated Services
Tel: 07791 720460
cheryl.billson@commacomms.com
