Professional Services

Designed to complement your skills, capabilities and capacity, our services provide you with access to high-level specialist skills aimed to extend your geographic reach and go-to-market capabilities without the need for capital investment in resource or skilling up, meaning you only pay for the services you need, when you need them.

We offer a complete set of services to fulfil multi-vendor, multi-technology deployments, including analytical, advanced technical and engineering support:

  • Solution Design link

    Using architecture standards, guidelines and site templates so our teams have the tools to create the best site designs possible.

    • On-Site or Remote deployment models

    • Lead engineer to support teams and project

    • Senior consultant to ensure delivery

    • Site assessment

    • Electrical and cabling installation

    • Rack and Stack

    • Wireless infrastructure requirements

    • Network hardware requirements


  • Implementations link
    Onsite Implementations
    Our technical engineer team will be at customer´s facility were physical implementations will be executed.Start up implementation can be during production network, at maintenance windows or out of office hours.
     
    Remote Implementations
    Our technical team will access remotely to customers site. Local start up can be executed by a remote assistance to the customer’s onsite engineer team.
     
    Advanced Configurations
    Onsite or Remote advanced configuration for setting adjustments, fine-tuning, specific setups, customized performance requirements or integration with other deployed scenarios
     
    Migrations and updates
    Onsite or remote translation of actual settings to newer versions or migration to new solutions with more advanced configurations.

     

  • Consultancy/Project Management link

    Business process consultancy for problem understanding, solution validation and best solution advancing. With these services, we can work with you to:

    - Generate revenue via technology refresh and enhancements

    - Rationalize customer’s estate, reducing wastage

    - Optimize technology and maximize opportunities

    - Design, pre-sales and project delivery support

    - Presales Consultant

    - Fee-based presales technical services in order to understand, test, size and dimension customer long term plans

     
    Virtual Office

    Pre- and Post Sales hotline support that covers all aspects of a project – simple questions up to complex solution designs where an onsite consultant is not necessary

     

    Project management

    Special project management for complex integrations or large scale rollouts.

     

    - Dedicated & experienced Project Managers

    - Deliver end-to-end project documentation, outlining objectives, deliverables, risks and contingencies

    - Co-ordination of on and off-site training as required

    - All projects completed in line with product and quality requirements

     

    Resident Engineer

    Provide assistance in proactively improving the operational readiness of the customer network and staff. Typical activities include the following:

     

    - Network troubleshooting and operations support

    - Network and configuration analysis

    - Acting as customer technical liaison for support and development teams

    - Testing of product features and functionality

    - Management and tracking of open trouble tickets, RMAs, and open bug reports

    - Informal technical and product training

    - Ongoing network design review and validation

    - Deployment guidance to ensure that implementation is consistent with design specifications

    - Network optimization and enhancement analysis

    - Technical evaluation for interoperability

    - Weekly updates on work in progress and current issues, if required

Request a call back To speak to our experts today: