Support

Our global support offering spans multiple vendors and multiple technologies.

Our services are delivered in modules to guarantee our service is tailored to fit your client´s IT. Our technical support provides you with the ability to deliver proactive support with monitoring and managing capabilities for network or/and security devices, so customers can focus on their business, not their technology.

Whilst maintaining a 99% customer satisfaction rating, Our Support Centre services also expand standard maintenance packages to include how-to support, remedial training onsite, and remote administration and testing. This offer can be sold as an annual contract and, for specific vendors, as a block of hours or in per-incident packages.

  • Audit Services link

    Our engineers report on the current state of a site using onsite resource to audit devices, connectivity and comms room layouts, as well as onsite or remote intrusive device analysis. This service can be completed in isolation or as part of an end-to-end analysis, design and implementation process.

  • Design link

    Our design teams work closely with Channel Partners to build global designs for the entire estate.  We create architecture standards, guidelines and site templates at the start of the transformation process so all of our teams have the tools to create the best site designs possible. Each design is peer-reviewed at every stage to ensure the guidelines and methodologies are adhered to so that programs can progress on time and within budget.

  • Implementation link

    Our implementation teams offer both remote and on-site deployment models. For smaller sites we provide a remote lead engineer to support the onsite rack and stack engineering teams. For large and complex sites we provide both the lead engineer and an onsite resource to manage the deployment hands-on.

    For both models we give the Channel Partner teams and the site leadership the confidence of having a senior consultant to ensure delivery of the transformation within the constraints of the outage window.

  • Mobilization link

    Once we have been engaged to deliver a program, the first step in the process is to mobilise the teams. As part of that process we work with the Channel Partner and End User teams to create the methodologies we will all follow throughout the program.

    We mobilise 4 teams - Commercial, Technical, Program Management and Transition Management to ensure that all processes are discussed and approved collaboratively at the very start of a program.

  • Program Management link

    A major part of any program is the management structure used to deliver it. Our Program Management teams create, deliver and report. We provide all levels of Program Management from Global Program Directors managing multiple programs, to Project Coordinators managing on a site by site basis.

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