Because our Channel Partners’ needs are so varied, we offer every aspect of delivery ranging from Channel Partner representation as regional program leads, to high quality, low cost, volume output of design activity to bridge internal resource gaps.
As far as possible we aim to map into our Channel Partner’s commercial and contractual framework, producing fixed price outcomes within defined timescales.
Our experience in delivering complex and geographically diverse programs means that we understand the need for focused expectation setting, supported by consistent communication and escalation methodologies. This is the key to successful delivery.
- Audit Services link
Our engineers report on the current state of a site using onsite resource to audit devices, connectivity and comms room layouts, as well as onsite or remote intrusive device analysis. This service can be completed in isolation or as part of an end-to-end analysis, design and implementation process.
- Design link
Our design teams work closely with Channel Partners to build global designs for the entire estate. We create architecture standards, guidelines and site templates at the start of the transformation process so all of our teams have the tools to create the best site designs possible. Each design is peer-reviewed at every stage to ensure the guidelines and methodologies are adhered to so that programs can progress on time and within budget.
- Implementation link
Our implementation teams offer both remote and on-site deployment models. For smaller sites we provide a remote lead engineer to support the onsite rack and stack engineering teams. For large and complex sites we provide both the lead engineer and an onsite resource to manage the deployment hands-on.
For both models we give the Channel Partner teams and the site leadership the confidence of having a senior consultant to ensure delivery of the transformation within the constraints of the outage window.
- Mobilization link
Once we have been engaged to deliver a program, the first step in the process is to mobilise the teams. As part of that process we work with the Channel Partner and End User teams to create the methodologies we will all follow throughout the program.
We mobilise 4 teams - Commercial, Technical, Program Management and Transition Management to ensure that all processes are discussed and approved collaboratively at the very start of a program.
- Program Management link
A major part of any program is the management structure used to deliver it. Our Program Management teams create, deliver and report. We provide all levels of Program Management from Global Program Directors managing multiple programs, to Project Coordinators managing on a site by site basis.